Archive for September, 2008

29
Sep

Institute of Direct Marketing

It’s that time of the year again.

Every few months i run the www.theIDM.com affiliate marketing sessions. The affiliate marketing training course is run every 3-6 months and is a training course for people wanting to understand the basics of affiliate marketing. The course is an all day session run in London and it’s really aimed at the merchant side of the industry. The courses reach to a very wide audience and touch wood have all had good feedback so far.

It’s amazing to see how the market has changed each time i run the event as i spend a few hours updating the course. Here are several key sectors this time;

-Affiliate marketing is becoming an even closer part of the online strategy. Merchants are realising that too many sales are being generated by affiliates that would have come directly. Voucher Codes and Incentive sites are big part of this section. It’s very easy to work with these to benefit your business. Merchants also need to develop promotions specifically for affiliates.

-De-duping, with the credit crunch slowing down certain sectors merchants are looking at saving revenues by paying on less transactions. Now merchants have been doing this for years but haven’t realised it. De-Duping should be renamed optimising!

-Market changes – This has been the year of the big media sites becoming part of affiliate marketing. The sites that traditionally take CPM and CPC deals are starting to take more CPA. It’s a fine art to making these sites convert.

We’re testing the water with a case study from an affiliate…i’ve found one whose not too grubby and can leave their bedroom! He’ll be presenting on ‘A Day In The Life Of An Affiliate’.

25
Sep

Adtech London 2008

I made a quick trip around Adtech this morning. This is the first time we haven’t advertised there as results weren’t great last year and actually looks like it was a good decision. The exhibition had more than halved in size this year. Adtech is traditionally a lead generation conference and usually full of American visitors. This year was no different. The drop in stands could be due to a number of reasons.

There was a big jump in US agencies/smaller cpa networks over. They’ve all been running campaigns here for a while but it’ll be interesting to see if any of them can get a foothold into the market.

We’re off to Adtech in New York later in the year which should be excellent.

25
Sep

The Blog So Far

I’ve had the blog up for 2 weeks now and already getting a steady stream of traffic. Record daily traffic is 72 unique visitors and this actually happened 2 days after a posting. Hopefully i can break the 100 mark over the next week or so.

Several blog posts have actually started ranking well, i’ve been getting some natural traffic from the XL closure.

19
Sep

Credit Crunch – It’s not that bad!

Having just spent two days ill, stuck in front of daytime TV I feel like the world is coming to an end. Every programme was just predicting doom and gloom. It’s been pitched as the worst financial week since 1929, but really! I don’t think it’s all bad.

Lehmans Brother shutting up shop, well actually they haven’t completely shut down. One of my friends still has the pleasure of going to work everyday along with everyone else that wants paying for September. The likes of BarclaysCapital are licking their lips at the chance of picking up some fantastic pieces of business from Lehmans. The North West division being the first to be picked up, and I’m sure plenty of clients have already started moving their business directly across to Barclays. Then there’s the staff, headhunters are already flocking round their building and people are being snapped up. Yes there will be lots of redundancies and yes silly bonus season will end – is it really bad that people won’t walk away with millions in bonuses? People will just have to raise their game to be employed, that’s good for the economy. Why are Lehman’s in this trouble? Well they borrowed too much money and couldn’t service their debt.

AIG going under now this would have been a nightmare, it’s not until you start looking that you realise how much money you spend with them. My annual insure and go policy renewal arrived yesterday, an AIG product. The US Government has put their hand in their pocket to save this, but again it’s a good business with too much debt.

What is becoming very clear is that too much of the economy is funded on debt and that people hadn’t planned for the worst. Don’t think people have noticed that the economy has peaks and troughs, always make sure you’re covered for when the trough hits. Debt is great but use it wisely. XL would still be flying and taking people today, they had a great business model, however they borrowed too much money and couldn’t service the debt. Had that all been wiped out they’d have been able to trade successfully.

Can you pay the mortgage, eat, and pay the gas bill if your income suddenly dried up? Too many people simply can’t, now’s a good time to start planning for a rainy day.

Woolworths is such a shame when they finally die, but is anyone really surprised? They have just failed miserable to understand the 21st century.  Does anyone actually shop there anymore? There are so many successful businesses out there that ‘get’ the world we live in, how many affiliates regret selling their ASOS shares at 7p!

Affiliate world is actually one of the best places to be in now the credit crunch is killing the world! Firstly networks are protecting affiliates, networks are paying commissions even when companies go under. We’ve probably seen well on the way to 100 accounts close due to liquidation on AffiliateFuture over the last 12 months. Not one of our affiliates has been affected yet.

Shopping trends are changing, the high street is really struggling for a couple of reasons. Firstly people are being careful with their money, a trip to the high street and you come back with extra goods. Two, it’s cheaper to shop online and it’s much easier to shop around. Thirdly we’re busy people, I don’t have the time to go down the high street. Fourth, the internet is full of offers and incentives, the savvy shopper is winning.  All four of those points above lead to more online transactions and affiliate marketing will always generate a chunk of these transactions.

And in case you’re worried about the recent econsultancy report, don’t be affiliate marketing is a seriously good marketing channel, I’m yet to find someone with a well run programme who was actually involved! However it’s those that are doing it properly that are benefiting, I’ll post my thoughts on it in the next few days about it.

13
Sep

XL Collapse – Affecting Affiliate World

After Chris Clarkson’s excellent post about how Sunshine.co.uk dealt with the XL closure  http://www.pfft.co.uk/2008/09/12/xl-dealing-with-the-aftermath/ i thought i’d post how it affected AffiliateFuture.7am –  We’d all been alerted to the news that XL had entered liquidation thanks to news.Now this hadn’t been a complete suprise, the news at the start of September that XL had been seeking urgent refinancing was a serious sign that the end was close. Asking a bank for £140m in the current environement is not easy. However the real warning sign two weeks ago was when they pulled all their Carribean flights. Long haul flights are the most expensive to flights operate…fuel, taxes, catering, staff stop overs etc however they are very lucrative. Holiday costs are low when your actually in the Carribean and XL had strong sales volumes here.8.30am We have confirmed the full affect of the liquidation. We are hit with not only the XL.com and XL Holidays sites closing but other group sites Travel City Direct, Freedom Flights and Kosmar. Normally we’d require written notice from merchants and an agreed closing date followed by honouring the cookies. Liquidation doesn’t always mean that the merchant ceases trading, however in this case it was terminal. 

9am We’re busy informing all the affiliates of the account closures. Most affiliates had seen the news so most had started removing links by the time we’d rung around the key affiliates.

9.30 An email is on the way to every affiliate confirming the closure and how they will be affected.

We’ll be paying every affiliate as normal in October for all sales until the closure. Affiliates are clients of us, so it’s our responsibility to protect their earnings.

10am We’re busy putting holding pages for all affiliate traffic. It will take weeks/months for all the traffic to actually stop from affiliates for a variety of reasons so we aim to monitise the traffic for them. For example www.cheapholidaydeals.co.uk has over 600,000 pages published each night, this site wont get republished until the following evening, dead XL links will make a dent in the revenues here. We also don’t need thousands of XL visitors landing on the AffiliateFuture site lost.

 11am It’s now the proactive task of replacing the business lost. People will still want to go on holiday or on a flights so we are busy helping and advising who to promote. There are also thousands of XL customers looking to rebook flights and holidays. which will boost transactions.

The short term impact for us as a network is relatively minimal as the XL programmes are relatively new to the network and the peak holiday season is now over. We also have very tight financial controls in place meaning we’re unlikely to loose much if any money over this.

We are lucky in that we have some excellent programmes picking up the traffic, the likes of Avro and Ebookers will do well from this. Obviously not so lucky are all the XL staff, and the holiday makers. Our wishes also go the digital agency who managed the group as they may not survive this loss, certainly a number of staff will be facing redundancy.

The question is whose next as it’ll not be the last major travel company going under this year. Looks like Alitalia may not make it through the weekend as they can’t afford anymore fuel.

11
Sep

The Beautiful Game The Football Pools Way!

Some days in the world of affiliate marketing are very odd and today was certainly different. I went to the preview of The Beautiful Game, the new PR stunt from Football Pools. They had 20,000 of their users vote for the greatest ever world cup goals, so off i toddled to the Unicorn Theatre at London Bridge to see what had made the final 10. We were sat alongside some of the games greatest ever players, including Gordon Banks and John Barnes. We were then treated to the results by the English National Ballet….yes Ballet! In the 10 we were treated to Gazza’s dentist chair, Beckham’s free kick and Geoff Hirsts third. The second party of the clip below is by far the best moment.

Having never been to the ballet and being male, i have to say i was impressed! If anyone is in Liverpool for the launch on Tuesday, i maybe able to sneek you into the event. The evening is hosted by radio 1’s chappers and the ballet (it’s only on for 15 mins) is followed by an excellent q&a session. Vinnie Jones and ballet, brilliant story which i’m not going to spoil!

If anyone would like to promote this on their sites please let me know as we can give you access to each of the goals as a video clip. There will be a lot of press activity following the ballet. Football Pools currently offer a flat CPA of £15 or a rev share deal on www.AffiliateFuture.co.uk

11
Sep

Welcome to the Blog

My blog is finally alive!

I bought this domain at the start of the year, uploaded the template and had every intention of joining the blogging world. I’ve had several false starts with previous blogs, however this time it will be updated regularly. With James Little in the office championing the world of blogs i have no choice but to keep it alive. 

So who am i!
My official job title is head of account management at AffiliateFuture, although AffiliateFuture has grown around me, so i’ve normally got a hand in most things! I joined AffiliateFuture back in 2003, we had a handful of merchants and some very dubious ones at that! The network had been running for 12 months at that point and we turned over the grand total of £13,000 that month!

Over the last 5.5 years the business has grown into one of the most successful networks in the UK and built a presence in several other countries. We now service over 850 clients worldwide, have a base of over 140,000 affiliates, deliver over 5 million unique visitors through to our UK clients and turnover in exceess of£15m per year.

We’ve always been a very ethical network, the first network to outlaw spyware and one of the most vocal networks at protecting clients by stopping brand name bidding. Internally we’ve always run affiliate sites and a retail business meaning we understand the market. There’s not many network staff that have been counting sports bras on a Saturday afternoon, i understand the pain for many retailers. We have one of the best kept secrets for driving incremental sales.

My account management teams is now one of the most powerful account management teams in affiliate marketing. Over the last 12 months these managed clients have received over £150m in commissionable sales (remember many merchants pay on net sales).  With minimal sales from PPC, especially brand we have something very big. If you’d like to join the team please let me know as we need experienced people to join the cult!

Hopefully i’ll bring you some useful posts, some entertaining rants and behind the scenes action from the network.